Privacy note

Privacy

Last updated: 18 October 2026

Your recordingsYour recordings are used only to make your clips and to keep CueCut running. They're never sold or used for marketing.

Your clipsFinished clips are stored so you can preview and download them.

Your accountEmail, plan, credits, and billing status keep the app working. Deleting your account erases them, apart from an anonymous record of Apple credit-pack purchases.

CueCut processes uploaded videos so it can generate short social clips from DJ sets, on the website and in the CueCut iPhone app. This page explains how CueCut handles data in plain English. It is not written to hide the important parts.

What We Store

Your account email and basic account plan.
Videos you upload for clipping.
Generated clips, logs, and technical job information.
Feedback you leave on clips, such as ratings, tags, and notes.
Your credit balance, and a record of the credits you were given, bought, and spent.
For purchases on the website: billing status from Stripe, such as whether your account is Free or Premium. Your card details stay with Stripe.
For purchases made in the iPhone app: these are processed by Apple. We receive the transaction and subscription status (which product, and when it started, renews, or ends), never your payment details.
If you turn on notifications: a push token (from Expo in the iPhone app, or from your browser on the website), used only to tell you when your clips are ready.
Your email choices: whether we may send you reminder emails, and when and where you told us.
If you answer “How did you hear about CueCut?” when you sign up: your answer, and any words you add after choosing Other. It’s optional, and it’s never shown to anyone else or shared with advertising platforms.

How We Use It

Your recordings are used only to make your clips and to keep CueCut running. They're never sold or used for marketing.

To upload, process, preview, and download your clips.
To show job progress, usage limits, credits, and recent jobs.
To apply your plan and the purchases you made.
To tell you by email, or by push notification if you allow it, when clips are ready.
To fix failed runs, uploads, and clip-quality problems, and to answer support requests.
To improve clip selection using the ratings, tags, and notes you leave on clips.
To see how people find CueCut, from your answer to the optional question when you sign up.
To send the emails described under “Emails We Send”.

Emails We Send

Emails about your runs and your plan. These come whatever you choose, because they’re part of the service:

Your clips are ready.
Your clips are about to be deleted, so you can save them first.
A run didn’t finish, and whether its credit came back.
Your Premium free trial is about to end, before the first payment.

When you’re on Free, these can also say how many free sets or credits you have left, unless you’ve told us not to send you reminders.

Reminders. If you have free sets or credits left and haven’t started a run for about two weeks, we may send you one reminder that they’re waiting. We only send it if you signed up with the choice to say no and didn’t, or if you’ve turned reminders on. This is the “soft opt-in” for existing customers under the Privacy and Electronic Communications Regulations, and our legitimate interest in helping you use what your account already includes. Accounts made before this choice existed don’t get reminders unless they turn them on.

To stop reminders, tick “Don’t email me reminders about my free sets” when you sign up, use the unsubscribe link in any reminder, or switch off “Email me reminders about unused sets” on your account page on the website. Stopping reminders doesn’t stop the emails about your runs.

Retention

Source videos and clips are stored temporarily so you can preview and download results. Free and Premium accounts may have different retention windows. The app shows the active limits before you start a run.

Who Processes The Data

The app uses trusted service providers for hosting, database, storage, account login, payments, notifications, and GPU processing. These include:

Vercel, which hosts the website.
Render, which runs the CueCut API.
Supabase, for the database and sign-in.
Cloudflare R2, which stores uploads and clips.
RunPod, whose GPU servers process your sets.
Stripe, for payments on the website.
Apple, for purchases made in the iPhone app (App Store In-App Purchase).
Expo, which delivers push notifications to the iPhone app.
Resend, which sends CueCut's emails.

Cookies On The Website

The website asks before loading advertising tags from Meta, TikTok, and Google, which tell us whether our ads work. They load only if you accept cookies. If you accept, the website also remembers the ad or link that first brought you to CueCut and saves it to your account when you sign in. If you decline, the tags are not loaded and the site works the same.

Deleting Runs

You can delete runs from the website. Deleting a run removes it from your history and removes stored clip files connected to that run where possible.

Deleting Your Account

In the iPhone app, go to Account → Delete account. This permanently erases your CueCut account: your sign-in, your runs, uploaded videos and clips, clip feedback, credits and purchase records, and push tokens. We keep an anonymous record of the Apple transaction IDs of credit packs you bought, not linked to any account, so the same purchase can't be credited twice. A Premium subscription you pay for on the website through Stripe is cancelled as part of the deletion. Any copies left in routine backups expire on their normal schedule.

If you pay for Premium through your Apple ID, deleting your account does not stop Apple charging you. Cancel it separately in iPhone Settings → [your name] → Subscriptions. Stripe and Apple keep their own records of the payments they processed.

To delete your account without the app, email support@cuecut.ai from the address on the account and we will do it for you.

Social Posting

The app does not post to social media unless a future version asks for your permission and you connect the relevant account.

Product Improvement Note

When a run fails or a clip comes out wrong, a small amount of technical information about that run may be reviewed manually to fix bugs, failed uploads, failed workers, or clip-quality issues. That is part of keeping CueCut running.

Contact

Questions about your data, or want a copy of it, a correction, or everything deleted? Email support@cuecut.ai.