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Questions and answers

FAQ

Quick answers for uploading, processing, plans, clip selection, and what to do when something needs attention.

Uploading4 answers

Do I need to upload audio separately?

No. Upload the video file and CueCut extracts the audio automatically during processing.

Why do I need to keep the tab open while uploading?

Large source videos upload directly from your browser. Keep the tab open and the device awake until upload is complete.

Can I use this on mobile?

Yes, the web app works in a mobile browser. For large DJ sets, desktop is usually more reliable.

What happens if I refresh or leave the page?

During upload, keep the tab open. After upload finishes and clipping starts, you can come back later and open the run from Your runs.

Clips and processing3 answers

How long does clipping take?

It depends on video size and system demand. Short tests can finish quickly, while full sets take longer to upload and process.

Why did the app pick a clip without a drop?

Not every strong social clip needs a drop. The system also looks for DJ moments, MC energy, crowd reaction, and visually useful sections.

Why did I get fewer clips than expected?

The app tries to avoid filler. If a set only has a few strong moments, it may return fewer clips instead of padding the result with weak clips.

Account and plan3 answers

What does Premium change?

Premium gives you more clips per run, larger upload limits, more monthly runs, and longer storage for finished clips.

Do I need to leave feedback?

No. Feedback is optional. Preview and download your clips first. Only leave a note if something is clearly wrong or especially useful to report.

Will it post to social media automatically?

Not yet. Direct social posting is planned for a future version after account linking and permissions are added.

When something goes wrong2 answers

What should I do if a run fails?

Open the failed run and press Try again first. If it fails again, download the support file and send it with the video name.

What should I do if clips do not appear?

Refresh the run or open it again from Your runs. If it still looks wrong, check the Support page for what to send.

Need help with a specific run?

The Support page explains what to try first and what details to send.

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